Terms of Service

These Terms of Service (“Terms”) govern your access to and use of EduDex(the “Service”). By creating an account or using the Service, you agree to these Terms, as we may amend them from time to time (see Section 15). If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation.

1. Who we are

• Kazim Muhammad (sole trader / toiminimi)
• Business ID (Y-tunnus): 3610276-2
• Harustie 8D 36, 00980 Helsinki, Finland
• Contact: support@edudex.app

2. The Service

EduDex is a software-as-a-service platform that helps education agencies capture enquiries, manage leads and student applications, and connect lead sources such as Facebook & Instagram Lead Ads. We may update, improve, or change features over time.

3. Accounts & eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. The Service is for business use by those aged 18 or over.

4. Plans, billing & cancellation

• Paid plans are billed in advance in euros (EUR) via our payment processor, Stripe, on a monthly or annual basis as selected.
• A free plan and/or trial may be offered; its limits are described on our pricing page.
• You can cancel at any time; cancellation takes effect at the end of the current billing period, and access continues until then.
• All fees are non-refundable, including for unused time in a billing period, except where a refund is required by applicable law.
• We may change pricing. We will give you advance notice (in the app and/or by email), and any change takes effect from your next billing cycle. If you do not accept the new price, you may cancel before it takes effect.

5. Acceptable use

You agree not to:

• use the Service unlawfully or to store or send unlawful, infringing, or harmful content;
• upload personal data without a valid legal basis or required consent;
• attempt to breach security, disrupt, reverse-engineer, or gain unauthorised access to the Service;
• resell or provide the Service to third parties except as expressly permitted.

6. Your data & responsibilities

You retain ownership of the data you submit (“Customer Data”), including Lead and applicant data. As the controller of that data, you are responsible for having a lawful basis and any necessary consents to collect and process it — including data received through connected sources such as Facebook Lead Ads — and for how you use it. You grant us the rights needed to host and process Customer Data to provide the Service. Our handling of personal data is described in our Privacy Policy.

7. Third-party integrations

The Service can connect to third-party platforms (for example Meta / Facebook, WhatsApp, Stripe). Your use of those platforms is governed by their own terms and policies, and their availability is outside our control. Connecting a source authorises us to exchange the data needed to provide the relevant feature.

8. Intellectual property

The Service, including its software, design, and content, is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

9. Availability & warranties

We aim to keep the Service available and reliable but provide it on an “as is” and “as available” basis without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.

10. Security

We host the Service on reputable third-party infrastructure and sub-processors (including Supabase, Vercel and Stripe) and apply reasonable technical and organisational measures to protect Customer Data. However, no method of transmission or storage is completely secure, and much of the data is stored and processed by these third-party providers under their own security programmes and terms. You are responsible for safeguarding your account credentials and for controlling who in your organisation has access. To the fullest extent permitted by law, we are not liable for security incidents, unauthorised access, or data loss that arise from these third-party providers, from your own systems or credentials, or from factors outside our reasonable control; any liability we do have for a security incident is subject to the limitation in Section 11. Nothing in this section limits rights or liabilities that cannot be excluded under applicable data-protection law.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability arising out of or relating to the Service is limited to the fees you have actually paid us for the Service in the 12 months before the event giving rise to the claim — so if, for example, you had paid for only one month, our liability is limited to that one month’s fee — up to a maximum of 12 months’ fees. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnity

You agree to indemnify us against claims arising from your Customer Data or your use of the Service in breach of these Terms or applicable law.

13. Suspension & termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or to comply with law. On termination, your right to use the Service ends; you may request export or deletion of Customer Data as described in our Data Deletion instructions, subject to plan limits.

14. Governing law

These Terms are governed by the laws of Finland, and any dispute will be subject to the exclusive jurisdiction of the courts of Helsinki, Finland, without prejudice to mandatory consumer-protection rights you may have under EU law.

15. Changes

We may amend these Terms from time to time — for example to reflect new features, legal or regulatory requirements, or changes to our pricing or service providers. The current version published here always governs your use, and it supersedes any earlier version. Material changes will be indicated by updating the “Last updated” date and, where appropriate, by notice in the Service. By continuing to use the Service after amended Terms take effect, you agree to be bound by them; if you do not accept an amendment, your remedy is to stop using and cancel the Service. It remains your responsibility to review this page periodically and stay informed of the current Terms.

16. Contact

Questions about these Terms: support@edudex.app.